Our Virtual REP service model caters to clinics of all sizes whose goal is
to outsource the ROI process to improve turnaround times, eliminate
backlogs, increase transparency and reliability while improving security,
quality assurance and patient satisfaction. Utilizing our Virtual REP
offering in combination with our cutting-edge technology and streamlined
workflows, our ROI specialists work efficiently without disruptions to your
organization.
We Provide
Our representatives are HIPAA-trained and qualified to securely and
efficiently process record requests without delay. We handle the ROI
function so you can focus on patient care.
Advanced Technology
Decrease turnaround times and maximize transparency and reliability with
our cloud-based platform for processing ROI and audit requests.
Requesters can submit record requests online and are provided with
real-time status, tracking, and secure messaging
Quality Assurance
Ensure best practices for PHI disclosure with our multi-step QA process
that ensures compliance and accuracy. Each page of every record is
analyzed by a staff member and our unique AI technology
Increased Savings
Reduce your labor costs by 30-50% and eliminate your supply costs along
with the burden of quality assurance, invoicing, and collections
Customizable Solutions
Our staff is proficient in all EHR systems and we can integrate with any
EHR to provide solutions to fit your specific needs
Trained Specialists
Enjoy peace of mind knowing our HIPAA-trained and qualified ROI
specialists will securely and efficiently process all record requests
without delay. Each representative undergoes continual training through
hxe University
Audit Support
All RAC, government, and commercial audits including CMS and HEDIS
requests are processed at no extra cost to your facility. We deliver
accurate data sets in the format needed to meet the requirements of all
Health Plans
Full Reporting
100% full transparency of every medical record request available to you
24/7 in real-time via our online ROI platform. Requests are
automatically categorized, searchable and sortable
Industry Leading Stats
0.34 days
TAT for Provider Requests (less than 15 min. on avg. for STAT requests)
0.86 days
TAT for Patient Requests (in-person fulfilled immediately)
3.2 days
Total Average Turnaround Time
87%
of Records Delivered Electronically
100%
QA and Tracking on Every Record Request
Our Remote ROI Process
Record requests are forwarded to hxe’s corporate headquarters where our
staff members will validate the authorization, retrieve and deliver the
requested records. After retrieving the requested records, each and every
request is then sent to our corporate office where it is indexed, 100%
QA’d, and invoiced before being delivered to the requester. Any misfiled
records are returned so the integrity of the chart is restored.