Advancing the Exchange of Protected Health Information
Release of Information (ROI) is a complex, costly and time-consuming process
that has a lasting impact on your patient’s overall satisfaction. With over
30 years of experience, our focus is on delivering a reliable,
patient-centric solution that is customized to your exact needs. Our goal is
to improve your turnaround times, increase transparency, eliminate backlogs
and requester complaints while maintaining the stringent levels of security,
quality, and reliability that our industry requires.
We Provide
Our on-site Full Service ROI model caters to large health systems,
hospitals, and medium to large-sized clinics across the nation. We provide
compliance, reduced workloads, and the assurance record releases are
accurate and delivered in a timely manner which allows your staff to focus
on what’s most important – your patients.
Patient Satisfaction
Enhance your patient experience with our customer centric process which
includes printing of patient records onsite for immediate pickup and
releasing all other record requests electronically within 24 hours of
processing
Advanced Technology
Decrease turnaround times and maximize transparency and reliability with
our cloud-based platform for processing ROI and audit requests.
Requesters can submit record requests online and are provided with
real-time status, tracking, and secure messaging
Quality Assurance
Ensure best practices for PHI disclosure with our multi-step QA process
that ensures compliance and accuracy. Each page of every record is
analyzed by a staff member and our unique AI technology
Trained Specialists
Enjoy peace of mind knowing our HIPAA-trained and qualified ROI
specialists will securely and efficiently process all record requests
without delay. Each representative undergoes continual training through
hxe University
Increased Savings
Reduce your labor costs by 30-50% and eliminate your supply costs along
with the burden of quality assurance, invoicing, and collections
Audit Support
All RAC, government, and commercial audits including CMS and HEDIS
requests are processed at no extra cost to your facility. We deliver
accurate data sets in the format needed to meet the requirements of all
Health Plans
Full Reporting
100% full transparency of every medical record request available to you
24/7 in real-time via our online ROI platform. Requests are
automatically categorized, searchable and sortable
Accounting of Disclosures
Every request is indexed and tracked through our multistep fulfillment
process to eliminate privacy incident risk and associated penalties for
your organization
Industry Leading Stats
0.34 days
TAT for Provider Requests (less than 15 min. on avg. for STAT requests)
0.86 days
TAT for Patient Requests (in-person fulfilled immediately)
3.2 days
Total Average Turnaround Time
87%
of Records Delivered Electronically
100%
QA and Tracking on Every Record Request
Our Full Service ROI Process
Our Full Service ROI offering allows your HIM department to outsource all
ROI functions including assisting patient walk-ins and taking status
request phone calls. On site representatives are responsible for receiving
requests, validating the authorization, and retrieving the records. Each
and every request is indexed, QA’d, and invoiced before being delivered to
the requester. Any misfiled records are located and are promptly returned
so the integrity of the chart is restored.